Terms of service
TERMS
By accessing, browsing/using or making a purchase on this website, you agree to the conditions and terms stated below.
Amour Desserts may amend these terms and conditions at their own discretion with amendments becoming effective immediately.
It is critical that these terms & conditions are read and understood before placing your order with Amour Desserts.
CHANGES TO ORDERS
Amour Desserts will accept any changes to addresses, delivery dates, messages and products, if Amour Desserts is provided with 24 hours notice via email (amourdessertsofficial[at]gmail.com) or Messenger (m.me/amourdesserts), prior to the delivery date scheduled.
If 24 hours notice is not provided, Amour Desserts reserves the right to refuse any change requests.
Whilst on route to delivery, no changes can be made to any of the order information.
If on the day of delivery, we are supplied with incorrect shipping information or the customer wishes to make any changes, the order will not be delivered on the same day the change is made and will be sent out on the following delivery date. If in any case, the customer does not want a redelivery, the customer will receive no refund to their order.
CANCELLATIONS AND REFUNDS
Our products are pre-ordered upon your request and delivered to your specified pick-up points/delivery address.
Orders can be cancelled by the customer and a full refund (less the cancellation fee) will be issued, if Amour Desserts is provided with 72 hours notice via email (amourdessertsofficial[at]gmail.com) or messenger (m.me/amourdesserts), prior to the delivery date scheduled.
Under any circumstances, orders CANNOT be cancelled 24 hours prior to delivery or during the delivery.
When a refund has been processed, it may take between 3-10 business days to be credited into your account.
A refund will be considered if there are discrepancies in the quality of our products on a case-by-case basis. Please contact us if you have an unfortunate experience with our products, accompanied with product photos. For cookies refunds, products are required to be returned to us (cost borne by the customer) should there be any discrepancies in product quality.
DELIVERY
Amour Desserts delivers to Melbourne Metropolitan as well as selected surrounding suburbs.
Deliveries dates & times are available for selection during checkout with a specific time window provided. We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all cakes by the times listed above. We are unable to prioritise any delivery addresses under any circumstances.
Whilst every effort is made to adhere to the above delivery schedule, we use both internal and external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in delays to the time-windows provided.
If the recipient is unable to accept a delivery at the specified address, if it is safe to do so, the order may be left at the door at the discretion of the driver. Please note, we will not be responsible for any ‘melted’ or ‘infested’ products as it is the customers responsibility to attend to the cake within the time-window listed during preorder.
If there is nowhere safe to leave the cake or the driver can not access the delivery address, the number registered with the order will be contacted. If the customer does not answer after one attempt or the contact number is incorrect, the cake will be returned to Amour Desserts kitchen and a re-delivery fee will apply (distance-based fee).
If the delivery address supplied by the customer is incorrect or insufficient details are provided, Amour Desserts does not accept any responsibility for any incorrect deliveries. It is the obligation of the customer to supply accurate information when processing the order.
If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered. Amour Desserts will not take any responsibility for this as it is the customers responsibility to ensure sufficient delivery details are provided.
CAKE DESIGN
We reserve the right to substitute cake flavours and decorations on our cakes, subject to stock availability. All cakes are handmade which means slight imperfections and variations can occur. Please note, the proportion of the decorations may change on larger sized cakes.
By accessing, browsing/using or making a purchase on this website, you agree to the conditions and terms stated below.
Amour Desserts may amend these terms and conditions at their own discretion with amendments becoming effective immediately.
It is critical that these terms & conditions are read and understood before placing your order with Amour Desserts.
CHANGES TO ORDERS
Amour Desserts will accept any changes to addresses, delivery dates, messages and products, if Amour Desserts is provided with 24 hours notice via email (amourdessertsofficial[at]gmail.com) or Messenger (m.me/amourdesserts), prior to the delivery date scheduled.
If 24 hours notice is not provided, Amour Desserts reserves the right to refuse any change requests.
Whilst on route to delivery, no changes can be made to any of the order information.
If on the day of delivery, we are supplied with incorrect shipping information or the customer wishes to make any changes, the order will not be delivered on the same day the change is made and will be sent out on the following delivery date. If in any case, the customer does not want a redelivery, the customer will receive no refund to their order.
CANCELLATIONS AND REFUNDS
Our products are pre-ordered upon your request and delivered to your specified pick-up points/delivery address.
Orders can be cancelled by the customer and a full refund (less the cancellation fee) will be issued, if Amour Desserts is provided with 72 hours notice via email (amourdessertsofficial[at]gmail.com) or messenger (m.me/amourdesserts), prior to the delivery date scheduled.
Under any circumstances, orders CANNOT be cancelled 24 hours prior to delivery or during the delivery.
When a refund has been processed, it may take between 3-10 business days to be credited into your account.
For every order cancellation by the customer, a cancellation fee will apply according to the following:
Order value of less than $100: a flat $5 cancellation fee will apply
Order value of more than $100: a 5% cancellation fee will apply
This amount will be deducted from the total refund amount.
No refunds will be offered for no-shows or if you do not pick up your products, after we have delivered them to your pickup points/delivery address.A refund will be considered if there are discrepancies in the quality of our products on a case-by-case basis. Please contact us if you have an unfortunate experience with our products, accompanied with product photos. For cookies refunds, products are required to be returned to us (cost borne by the customer) should there be any discrepancies in product quality.
DELIVERY
Amour Desserts delivers to Melbourne Metropolitan as well as selected surrounding suburbs.
Deliveries dates & times are available for selection during checkout with a specific time window provided. We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all cakes by the times listed above. We are unable to prioritise any delivery addresses under any circumstances.
Whilst every effort is made to adhere to the above delivery schedule, we use both internal and external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in delays to the time-windows provided.
If the recipient is unable to accept a delivery at the specified address, if it is safe to do so, the order may be left at the door at the discretion of the driver. Please note, we will not be responsible for any ‘melted’ or ‘infested’ products as it is the customers responsibility to attend to the cake within the time-window listed during preorder.
If there is nowhere safe to leave the cake or the driver can not access the delivery address, the number registered with the order will be contacted. If the customer does not answer after one attempt or the contact number is incorrect, the cake will be returned to Amour Desserts kitchen and a re-delivery fee will apply (distance-based fee).
If the delivery address supplied by the customer is incorrect or insufficient details are provided, Amour Desserts does not accept any responsibility for any incorrect deliveries. It is the obligation of the customer to supply accurate information when processing the order.
If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered. Amour Desserts will not take any responsibility for this as it is the customers responsibility to ensure sufficient delivery details are provided.
CAKE DESIGN
We reserve the right to substitute cake flavours and decorations on our cakes, subject to stock availability. All cakes are handmade which means slight imperfections and variations can occur. Please note, the proportion of the decorations may change on larger sized cakes.